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Interface: PhoneCallToolsAbilityConfig

Defined in: packages/sdk/src/types/ability-types.ts:224

Config for phone_call_tools ability

Properties​

allowFreeformForwarding?​

optional allowFreeformForwarding: boolean

Defined in: packages/sdk/src/types/ability-types.ts:230

When true, the agent can also forward to any number (not just configured ones)

canForward?​

optional canForward: boolean

Defined in: packages/sdk/src/types/ability-types.ts:226

Allow the agent to forward the call to another number (phone-voice and web-voice)

canSendDtmf?​

optional canSendDtmf: boolean

Defined in: packages/sdk/src/types/ability-types.ts:232

Allow the agent to press keys (DTMF tones) on the active phone call to navigate phone menus. Phone-voice only.

forwardingNumbers?​

optional forwardingNumbers: ForwardingNumberDef[]

Defined in: packages/sdk/src/types/ability-types.ts:228

List of specific forwarding destinations the agent can use